I was given the assignment to get some stickers printed in 2 days. Right away I started calling around. Every place was telling me I needed to order a minimum of 500 ( I didn’t need that many) and that the lead time was going to be anywhere from a week to 2 weeks and if I wanted to rush there would be a fee. Starting to give up hope I found Warren with Action Litho, Inc. Cool, calm and knowledgeable is the best way to describe Warren. Unlike other printing places (and I called a lot) Warren made me fill at ease that my stickers will be done that day! What?! When he says he’s about customer service he means it and I feel that’s what all the other printing places were missing. Service and product was expedient, professional, hassle free, and of quality.
Remember the saying “do you want it fast or do you want it right?” Well in my world I want it boh FAST AND RIGHT! With Action Litho I get both, along with great customer care (notice I did not say customer service). Warren with Action Litho goes the extra MILES to make sure that you are satisfied. During the first project they we worked on with them, after the project was completed, I asked if they’d previously worked with our designer (which they hadn’t). Because, there was such a high level of professionalism that the change from my old printing company (I’d give them one star) was seamless. Working for a nonprofit means always watching our dollars. With Action Litho I know that they are going to give me the best price out there. What I’m really impressed by is the way they make sure that things are done the most cost efficient way possible. if I have an idea of how something should be done. They will let me know if there is a cheaper way to do it that looks just as good. Even if it cuts down on they’re bottom line. I’m kept informed of the progress of my project from beginning to end. There is no need for me to continually call asking “what’s going on, when will it be done.” If there is something about the job that’s not understood, they take out the time to get it clarified. Action has produced and mailed, appeal letters, newsletters and event invitations without a hitch. I’ve been doing business with printing companies for over 25 years and this is the first one that I can say “once I put the project in they’re hands I don’t have to worry about it again.” It’s no doubt that we will be doing business for a very long time!!
We have been working with action litho for a couple of years now. they print all our brochures and business cards they have great customer service and high quality product at the right price highly recommend them for any of your printing needs.
I have been looking for a printing company for a while. There is a lot of them out there, but none of them treat you like a friend. Warren is a person I can count on to print at the quality I thought for the price wouldn’t get, but every time I get my prints its more then I expected! He treats you like a friend and gives the best deals around. He even donated prints to our community event for our school. Action Litho is the best solution for your printing needs. I am a customer for life and can’t wait till I can use Action Litho again!
I needed to get new business cards for upcoming interviews. Contacted several printing services in Hayward area, however Action Litho had the best service, quick turnaround, and price as well. Warren was my initial point of contact, and he was very courteous and professional. His response was quick via email and over the phone. I’ve sent him an email of the several photos and design samples of the card. We communicated several times, agreed on final design and the cards were ready following day which was less than 24hrs. He even went further to improve on my initial design without charging me any fee. I wish all businesses follow his model which is to network i.e. remain or maintain ‘relationship’ with customers by treating them well and going little further to make them feel that they got a great deal and service. Anyhow, I will definately be referring him to all my contacts for business card and/or printing services.
If you want a value add partner, you should consider Warren and Action Litho. Our designer provided less than perfect files to Warren and he worked hard to make the files perfect. Even with the additional work they were able to deliver the mail on time and on budget. I would definitely use their services again.